Shipping Policy

Last Updated: 1/10/2025

Thank you for shopping with Okae. Below is our Shipping Policy to ensure clarity on delivery times, shipping fees, and processes.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Note: During high volume periods (e.g., holidays), processing times may be delayed slightly.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Free shipping is available for orders over [$200].

3. International Shipping

Shipping times and costs vary by destination and will be calculated at checkout.

Please note:

• Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyer’s responsibility.

• Delivery times for international orders may be delayed due to customs processing.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.

5. Delays & Issues

We are not responsible for delays caused by:

• Incorrect or incomplete shipping addresses

• Weather-related delays

• Carrier issues (e.g., lost or stolen packages)

If your package appears lost, please contact us at hello@okae.com.au and we’ll help investigate.

6. Address Changes

Please ensure your shipping address is correct at checkout.
If you need to change it, contact us within 12 hours of placing the order. We can’t guarantee changes after the order is processed.